THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USE OF SAMRITINTERNATIONAL.COM, INCLUDING SAMRITINTERNATIONAL SHIP MANAGER AT SAMRITINTERNATIONAL.COM ("SHIP MANAGER"), SAMRITINTERNATIONAL DELIVERY MANAGER, SAMRITINTERNATIONAL GLOBAL TRADE MANAGER ("GTM"), SAMRITINTERNATIONAL MOBILE, SAMRITINTERNATIONAL TRACKING SIGNATURE PROOF OF DELIVERY, SAMRITINTERNATIONAL TRACKING UPDATES AND SAMRITINTERNATIONAL BILLING ONLINE. YOUR VIEWING OR USE OF THIS SITE WILL CONSTITUTE YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT (HEREINAFTER COLLECTIVELY "YOU" OR "YOUR"), TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW.
SAMRITINTERNATIONAL MAY MAKE FUTURE CHANGES OR MODIFICATIONS TO SUCH TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE, AND YOUR SUBSEQUENT VIEWING OR USE OF SAMRITINTERNATIONAL.COM WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES AND MODIFICATIONS. THERE MAY BE ADDITIONAL TERMS AND CONDITIONS PROVIDED THROUGHOUT SAMRITINTERNATIONAL.COM GOVERNING YOUR USE OF PARTICULAR FUNCTIONS, FEATURES, INFORMATION AND APPLICATIONS AVAILABLE THROUGH SAMRITINTERNATIONAL.COM.
Section 1. Definitions
Content: information, graphics, products, features, functionality, services, and links on samritinternational.com, including samritinternational Ship Manager® at samritinternational.com, samritinternational® Global Trade Manager, and samritinternational® Billing Online, samritinternational Tracking Signature Proof of Delivery and samritinternational Tracking Updates.
samritinternational: samritinternational Corporate Services, Incorporated, its parent and its parent's subsidiary companies.
You: Yourself and the entity that you represent
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Section 2. Use of samritinternational.com
samritinternational.com is provided solely for the use of current and potential samritinternational customers to interact with samritinternational and may not be used by any other person or entity, or for any other purpose. Specifically, all shipping, tracking, rating, receiving samritinternational invoices and remitting payment using electronic funds transfer ("EFT"), drop-off location, identifying and preparing international documents, estimating duties and taxes, and other information and services may only be used by current and potential samritinternational customers for their own shipments. Use of samritinternational.com to provide information to or prepare shipments by or for the benefit of third party shippers is expressly prohibited.
The use of non-authorized scripting technologies to obtain information from samritinternational.com or submit information through samritinternational.com is strictly prohibited.
samritinternational does not accept ideas, concepts, or techniques for new services or products through samritinternational.com. If such information is received, it will not be considered confidential and samritinternational will be deemed free to use, communicate and exploit such information in any manner it chooses.
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Section 3. samritinternational.com Login Registration
You may choose to register on samritinternational.com to access interactive features on samritinternational.com. samritinternational.com Login provides you with access to samritinternational Ship Manager at samritinternational.com, samritinternational® Tracking, My samritinternational, samritinternational Global Trade Manager, samritinternational Billing Online, samritinternational® Mobile and other online services. The availability of these services varies by country. In the future, samritinternational may add other features that may be accessed through samritinternational.com Login. In such event, previously registered users will not be required to re-register.
By registering on samritinternational.com, You agree to provide accurate and current information about Yourself as prompted by the samritinternational.com Login Registration pages and maintain and promptly update Your online profile information to keep it accurate and current.
Some samritinternational.com services are being made available to customers based in some countries and not others. You agree to register only for samritinternational.com services offered on the samritinternational.com website for the country in which your samritinternational account is based. For example, if your samritinternational account is based in Canada, you will register for services offered on samritinternational.com/ca and not for services offered on samritinternational.com/us.
When you register using samritinternational.com Login Registration, you will select a user ID and password. You are responsible for maintaining the confidentiality of the password and user ID, and you are responsible for all activities that occur under Your password and user ID. You agree to (a) immediately notify samritinternational of any unauthorized use of Your user ID and password, and (b) ensure that You exit from Your samritinternational.com session at the end of each visit.
You acknowledge and agree that it may be necessary from time to time for samritinternational to confirm the validity of the credit card information you provided to open your samritinternational account. When this occurs, samritinternational may request a temporary authorization hold for a nominal amount on your card. This authorization hold does not result in actual charges to your card. These authorizations will automatically expire based on guidelines established by your card issuer.
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Section 4. Changes to samritinternational.com
samritinternational.com and its Content, may be changed, deleted or updated at any time without notice.
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Section 5. Termination of Use
samritinternational may discontinue, suspend or modify samritinternational.com at any time without notice, and samritinternational may block, terminate or suspend Your and any user's access to samritinternational.com at any time for any reason in its sole discretion, even if access continues to be allowed to others.
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Section 6. Ownership
samritinternational.com and its Content are protected by United States and international copyright, trademark and other laws. © 1995-2008 samritinternational. All rights reserved. Specifically, samritinternational does not convey to anyone, through allowing access to samritinternational.com, any ownership rights in samritinternational.com or in any Content appearing on or made available through samritinternational.com. Customer may not copy, modify, translate, transmit, distribute, adapt, reproduce, decompile, reverse engineer or disassemble any part of samritinternational.com or its Content.
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Section 7. Disclaimer of Warranty
SAMRITINTERNATIONAL.COM AND ITS CONTENT ARE PROVIDED "AS IS". SAMRITINTERNATIONAL AND ITS LICENSORS DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, REGARDING ANY SUCH CONTENT AND YOUR ABILIITY OR INABILITY TO USE SAMRITINTERNATIONAL.COM AND ITS CONTENT.
SAMRITINTERNATIONAL EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES REGARDING SAMRITINTERNATIONAL.COM, SHIP MANAGER AND THE FUNCTIONING OF THE INTERNET WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SAMRITINTERNATIONAL DOES NOT WARRANT THAT SHIP MANAGER WILL MEET ALL OF CUSTOMER'S REQUIREMENTS OR THAT ITS OPERATIONS WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT ANY DEFECT WITHIN SHIP MANAGER WILL BE CORRECTED. FURTHERMORE, SAMRITINTERNATIONAL DOES NOT WARRANT NOR MAKE ANY REPRESENTATION REGARDING THE RESULTS OF CUSTOMER'S USE OF SHIP MANAGER OR GLOBAL TRADE MANAGER IN TERMS OF CAPABILITY, CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION, REPRESENTATION OR ADVICE GIVEN BY SAMRITINTERNATIONAL OR AN AUTHORIZED REPRESENTATIVE OF SAMRITINTERNATIONAL SHALL CREATE A WARRANTY.
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Section 8. Limitation of Liability
USE OF SAMRITINTERNATIONAL.COM AND ITS CONTENT IS AT YOUR SOLE RISK. SAMRITINTERNATIONAL WILL IN NO EVENT BE LIABLE TO YOU OR ANY PERSON OR ENTITY CLAIMING THROUGH YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR OTHER DAMAGES UNDER ANY THEORY OF LAW FOR ANY ERRORS IN OR THE USE OF OR INABILITY TO USE SAMRITINTERNATIONAL.COM AND ITS CONTENT INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, BUSINESS, DATA, OR DAMAGE TO ANY COMPUTER SYSTEMS, EVEN IF YOU HAVE ADVISED SAMRITINTERNATIONAL OF THE POSSIBILITY OF SUCH DAMAGES.
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Section 9. Indemnity
You agree to defend, indemnify and hold harmless samritinternational, its parent and affiliate companies and their respective officers, directors, employees, agents and representatives from any and all claims (i) arising out of Your breach of any of these terms and conditions, and any of Your activities conducted in connection with this site.
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Section 10. samritinternational Service Guide
The terms and conditions for using samritinternational delivery and related services are contained in the most current version of the samritinternational Service Guide, which is available by request. The most current version of the samritinternational Service Guide will control in the event of any conflict between any samritinternational delivery or related service information on samritinternational.com and the delivery or related service information contained in the most current version of the samritinternational Service Guide.
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Section 11. Links to other web sites
There are links on the samritinternational.com site that allow You to visit the sites of third parties. Neither these sites nor the companies to whom they belong are controlled by samritinternational. samritinternational makes no representations concerning the information provided or made available on such sites nor the quality or acceptability of the products or services offered by any persons or entities referenced in any such sites.
samritinternational has not tested and makes no representations regarding the correctness, performance or quality of any software found at any such sites. You should research and assess the risks which may be involved in accessing and using any software on the Internet before using it.
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Section 13. Export
You assume all responsibility for compliance with all laws and regulations of the United States and any other country from which You may access samritinternational.com regarding access, use, export, re-export and import of any Content appearing on or available through samritinternational.com.
You acknowledge and agree that you will not export or import any Content to any country to which export or import is restricted under United States law, that You are not a national of any such country, you are not a Denied Party listed on the U.S. Denied Persons List, you are not a Special Designated National on the U.S. Treasury Department's list of Specially Designated Nationals, and that the Content will not be used in the design, development or production of nuclear, chemical or biological weapons.
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Section 14. Controlling Law and Severability
This Agreement and Your use of samritinternational.com is governed by and construed in accordance with the laws of the United States and the State of Tennessee, excluding its conflict of laws provisions. If for any reason a court of competent jurisdiction finds any provision of this Agreement, or a portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible.
Any cause of action with respect to samritinternational.com or this Agreement must be instituted within one year after the claim or cause of action has risen or be barred and must be brought in a court of competent jurisdiction within Shelby County, Tennessee. This Agreement may not be changed or modified without the written consent of samritinternational.
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Section 15. Terms of Carriage
(i) Customer agrees that domestic and international carriage by samritinternational of any shipments tendered to samritinternational using SHIP MANAGER shall be in accordance with the terms, conditions and limitations of liability set out on the NONNEGOTIABLE Air Waybill, Label, Manifest, or Pick-Up Record (collectively "Shipping Documentation") and as appropriate any transportation agreement between Customer and samritinternational covering such shipment and in any applicable tariff, Service Guide or Standard Conditions of Carriage, copies of which are available upon request, and which are incorporated into this Agreement by reference. If there is a conflict between the Shipping Documentation and any such document then in effect or this Agreement, the transportation agreement, tariff, Service Guide, Standard Conditions of Carriage, or this Agreement will control, in that order of priority. If a shipment originates outside the United States, the contract of carriage is with the samritinternational subsidiary, branch, or independent contractor who originally accepts the shipment. Your use of Global Trade Manager shall not alter Your responsibility for the preparation and accuracy of shipping documentation including import/export forms.
(ii) In the event Customer uses SHIP MANAGER to process shipments tendered to samritinternational for delivery to locations outside the United States or country of shipment origin, Customer will, at Customer's sole expense, assure that the terms and conditions of international carriage supplied by samritinternational from time to time (and which may be amended or modified from time to time at samritinternational's sole discretion) are placed on the Shipping Documentation as may be instructed by samritinternational, for all such international shipments. Customer will defend, indemnify and hold harmless samritinternational, its officers, directors, employees and agents from and against any and all losses, damages, claims and other items of cost and expense arising out of Customer's failure to apply the international carriage terms to the Shipping Documentation for such international shipments, including without limitation claims from the recipient of any shipment, and Customer's failure to follow samritinternational's instructions in regard to the placement of the terms on the Shipping Documentation for such international shipments.
(iii) Printed Signature. Customer acknowledges that if SHIP MANAGER is used to process shipments to locations outside the United States or country of shipment origin, Customer must enter the name of the person completing the Shipping Documentation to print in lieu of its manual signature on the Shipping Documentation, as applicable, for all shipments tendered by Customer to samritinternational using SHIP MANAGER. Customer further acknowledges that such printed name shall be sufficient to constitute the Customer's signature, and Customer's acceptance of samritinternational's terms and conditions of carriage contained in the applicable transportation agreement, tariff, Service Guide, Standard Conditions, or Shipping Documentation, under which the shipment is accepted by samritinternational, or its independent contractor.
(iv) Unless otherwise indicated, the shipper's address indicated on the face of any Shipping Documentation is the place of execution and the place of departure and the recipient's address listed on the face of the Shipping Documentation is the place of destination. Unless otherwise indicated on the face of the Shipping Documentation the first carrier of all shipments is samritinternational Express, P.O. Box 727, Memphis, TN 38194. The address for samritinternational Ground is P.O. Box 108, Coraopolis, PA 15230.
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Section 16. samritinternational ShipAlert®
samritinternational provides You with the opportunity, via SHIP MANAGER, to use samritinternational ShipAlert to send a message to the recipient informing him/her of Your shipment. This feature is provided free of charge. samritinternational may modify or terminate the use of samritinternational ShipAlert at any time.
samritinternational does not commit to keeping Your message private or confidential. By using samritinternational ShipAlert You acknowledge that samritinternational is providing the technical functionality only, and that You are solely responsible for the content of Your messages. samritinternational undertakes no duty to monitor any messages sent by You. However, samritinternational, in its sole discretion, may elect, but is not obligated, to look at Your messages to protect itself.
Do not use samritinternational ShipAlert for anything other than to communicate information about Your shipment. You may not use samritinternational ShipAlert to disseminate inflammatory, infringing, obscene, or other unlawful information, or to threaten, harass, abuse or otherwise violate the legal rights of others or perform any act contrary to law. If samritinternational sees or hears about messages sent via samritinternational ShipAlert that violate these provisions, or that may damage samritinternational, it may take all actions necessary to protect itself, including disclosing any messages to the authorities.
It is not necessary to use samritinternational ShipAlert to ship a package via SHIP MANAGER. samritinternational will not be liable for any failure or delay, for any reason, in the transmission, receipt, or acknowledgment of any messages sent by or to You.
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Section 17. Address Book
Subject to the terms listed here, addresses will remain in Your Address Book as long as You use SHIP MANAGER. If You do not use SHIP MANAGER for a period of 6 months, samritinternational will delete Your addresses.
However, samritinternational will not delete Your SHIP MANAGER account. If You have any concerns, please email samritinternational at firstname.lastname@example.org. The Address Book is a feature provided free of charge by samritinternational. You should maintain a back-up copy of Your addresses as samritinternational will not be responsible for the loss of addresses contained in the Address Book. samritinternational may modify or terminate this feature at any time for any reason.
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Section 18. Courtesy Rate Quote
The courtesy rate reflected by the Courtesy Rate Quote on samritinternational Ship Manager, if shown, may be different than the actual charges for Your shipment. Differences may occur based on actual weight, dimensions, and other factors. Consult the applicable samritinternational Service Guide or the samritinternational Rate Sheets for details on how shipping charges are calculated.
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Section 19. H.M. Customs and Excise Forms
H.M. Customs and Excise Forms are subject to Crown copyright and are reproduced on Global Trade Manager under license from the Controller of Her Majesty's Stationery Office. Visitors to this site may reproduce and use these forms, but have no right to authorize third parties to use them.
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Section 20. samritinternational Tracking Signature Proof of Delivery
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Section 21. samritinternational Tracking Updates
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Section 22. samritinternational Delivery Manager®
In order to facilitate delivery or release of a shipment, samritinternational may, at its sole discretion, offer certain delivery options and functionality to residential Recipients through samritinternational Delivery Manager. As a condition for approval to register for and use samritinternational Delivery Manager, Recipient agrees to these terms:
I. Recipient represents and warrants that Recipient: resides at the address provided for enrollment; is authorized to enroll and receive shipments at the address; will only register for himself/herself; will only register nicknames that are associated with Recipient’s name and identity; is 13 years of age or older.
II. For each shipment, Recipient represents and warrants that Recipient is authorized by the Shipper to use or request the samritinternational Delivery Manager options and functionality.
III. Recipient agrees to pay any fees associated with samritinternational Delivery Manager options that are offered by samritinternational for a fee. See Rates in the samritinternational Service Guide for details.
V. In no event shall samritinternational, including, without limitation, agents, contractors, employees and affiliates, be liable for any damages, including but not limited to special, incidental or consequential damages, including, without limitation, loss of profits or income, whether or not samritinternational had knowledge that such damages might be incurred, from honoring, or our failure to honor, any request for delivery instructions, preferences, delivery suspension, routing instruction or other delivery request from the Recipient. Notwithstanding, a refund of the samritinternational Delivery Manager fee as outlined below is the exclusive remedy in the event of samritinternational’s failure to honor the Recipient’s request for samritinternational Delivery Manager options.
VI. Money-Back Guarantee. We offer a money-back guarantee for samritinternational Delivery Manager delivery options that are offered for a fee. This guarantee can be suspended, modified or revoked at our sole discretion without prior notice to you. At our option, we will, upon request, refund your samritinternational Delivery Manager charges in the event of a delivery failure as described below. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a delivery option failure. There are no delivery option commitments for shipments on which the money-back guarantee is suspended.
a. samritinternational Date Certain Delivery Money-Back Guarantee. The samritinternational Date Certain Delivery Money-Back Guarantee applies if shipment delivery is not attempted on the valid date requested. To be considered valid, the requested date must be a Business Day within 7 calendar days after the originally scheduled delivery date. If the delivery date requested is invalid, the samritinternational Date Certain Money-Back Guarantee will not apply.
b. samritinternational Evening Delivery Money-Back Guarantee. The samritinternational Evening Delivery Money-Back Guarantee applies if shipment delivery is not attempted between 5 and 8 p.m. by the scheduled delivery date as published on samritinternational.com.
c. samritinternational Appointment Delivery Money-Back Guarantee. The samritinternational Appointment Delivery Money-Back Guarantee applies if shipment delivery is not attempted during the appointment time-frame and on the date requested by the Recipient and agreed to by samritinternational.
d. Deliver To Another Address Money-Back Guarantee. The Deliver To Another Address Money-Back Guarantee applies if shipment delivery is not attempted at the new delivery address by the scheduled delivery date and time as published on samritinternational.com
e. Exceptions and Limitations. samritinternational will not be obligated to refund or credit your charges if:
1. We provide you with proof of timely completion of the delivery option, consisting of the date and time of delivery and, if applicable, the name of the person who signed for the shipment, or service-exception information reflecting that the failure to provide the delivery option resulted from circumstances described under the Liabilities Not Assumed sections of the samritinternational Service Guide.
2. The shipment was scheduled for delivery on the Wednesday immediately prior to Thanksgiving or during the seven calendar days before Christmas Day, and was delivered within 90 minutes of the new requested delivery date, time, or delivery window.
3. The shipment was undeliverable as described in the Undeliverable Shipments sections of the samritinternational Express Terms and Conditions or the samritinternational Ground Tariff in the samritinternational Service Guide.
f. Refund Requests: To qualify for a refund, you must notify us of a delivery option failure and request a refund of your charges in compliance with the conditions listed below. If you do not comply with these conditions, you are not entitled to receive a refund and cannot recover compensation for a delivery option failure in any lawsuit.
1. You may request a refund of charges due to a delivery option failure by submitting your request through the billing adjustment application at samritinternational.com/billingadjustment.
2. Your notification of a delivery option failure must include the samritinternational tracking number; and the last 4 digits of the credit card used to pay for the delivery option.
3. All requests for refund or credit of charges must be received within 90 calendar days from the ship date.
VII. If the Sign For A Package option is selected, Recipient authorizes samritinternational to leave the shipment, and any other eligible shipment available for delivery, at the recipient’s location and releases samritinternational from all liability for any loss or damage that may result from leaving the shipment at Recipient’s request.
VIII.If Recipient provides delivery instructions, preferences, or requests to suspend deliveries for their address, Recipient releases samritinternational from all liability for any loss or damage that may result from samritinternational following the delivery instructions, preferences, or requests to suspend deliveries.
IX. Recipient understands that samritinternational Delivery Manager calendar and tracking visibility will be based on information readily available to samritinternational, that it may be limited, estimated or incomplete and that such information may change or be modified.
X. Recipient agrees not to sue samritinternational as a class plaintiff or class representative, join as a class member, or participate as an adverse party in any way in a class-action lawsuit against samritinternational regarding samritinternational Delivery Manager.
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Section 23. samritinternational® Electronic Trade Documents
SAMRITINTERNATIONAL MAY MAKE FUTURE CHANGES OR MODIFICATIONS TO SUCH TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE, AND YOUR SUBSEQUENT VIEWING OR USE OF THIS SITE WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES AND MODIFICATIONS.
2. Agreement to Use Electronic Trade Documents Instead of Printed Documents. By utilizing samritinternational® Electronic Trade Documents, You authorize samritinternational to ship Your international shipments using electronic documents instead of printed documents, including but not limited to the applicable commercial invoice, pro forma invoice, and export certificate of origin.
3. Agreement to Provide Information, Letterhead and Signature Image. By utilizing samritinternational® Electronic Trade Documents, You agree to provide samritinternational with all information necessary to ship Your international packages, including but not limited to package level detail information, Your company letterhead and a signature image for You or an authorized representative of Your company.
4. Accuracy of Information. You represent, warrant and covenant that any information provided by You to samritinternational shall be true, accurate and complete.
5. Validity of Letterhead. You represent, warrant and covenant that the letterhead provided by You to samritinternational for use in executing electronic trade documents on Your behalf shall be a valid letterhead and that You possess the necessary right, title and interest in the letterhead to authorize samritinternational to use the letterhead to execute electronic trade documents on Your behalf.
6. Validity of Signature Image. You represent, warrant and covenant that any signature image provided by You to samritinternational for use in executing electronic trade documents on Your behalf shall be of a valid signature by a person authorized by You or Your company to ship with samritinternational and execute shipping-related documents on Your company's behalf, and shall be sufficient to constitute Your signature.
7. Authorization for samritinternational to Use Information. For any electronic trade documents completed by samritinternational on behalf of You or Your company, You authorize samritinternational to use the information provided by You to ship Your international packages, including but not limited to package level detail information, Your company letterhead and Your signature image or a signature image of an authorized representative of Your company.
8. Original Documentation May Be Required for Some Shipments. You acknowledge that applicable customs laws, rules and regulations may require additional documentation for certain commodities, values or quantities and/or require that original hardcopy commercial invoices, licenses, permits, declarations, forms, certificates or other documentation accompany the shipment. You agree that it is Your responsibility to include all required documentation (including, without limitation, original hardcopy documentation) with any shipment You send using samritinternational Electronic Trade Documents.
9. Indemnification. You will, at Your sole cost and expense, defend, indemnify and hold harmless samritinternational, its parent corporation, subsidiaries, affiliated companies and their respective officers, directors, employees, agents, successors, and assigns from all claims, demands, suits, damages, costs, expenses, fines and judgments, including reasonable attorneys' fees (hereinafter collectively "Claims"), arising out of samritinternational's use of the information provided by You, including but not limited to package level detail information, Your company letterhead and Your signature image or a signature image of an authorized representative of Your company. samritinternational may intervene and assume its defense in any such claims, at its expense and in its sole discretion. You will not settle any action relating to any Claim that involves samritinternational without the prior written consent of samritinternational.